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Please note this section is for overall feedback about your experience to help us help you better. If you want to report a problem, please log into your account and submit a request at Support section.

FAQ'S

What is Grocer Deals and why should I use it?

Grocer Deals is an app designed to help you to find deals and discounts in all the Indian or Asian grocery stores around you. Get the right info that helps you save as you shop, at the right time... all the time... through the device of your choice. And that's not all. Based on your current location, we deliver info about the stores around you and the deals available at that time... so that you do not miss out on a good deal. In short - save money, save time & effort, shop smart.
What are you waiting for? It takes just two minutes to sign up.

What type of stores can I find in Grocer Deals?

As the name suggests, Grocery Deals is about groceries. And it is exclusively focused on deals and discounts in all the Indian or Asian Grocery stores in North America (USA & Canada). We also plan to extend our services to UK, Europe, Singapore, Australia and New Zealand.

Is it a free app? Are there any hidden charges?

It is an absolutely free app. All you need to do is create your account at www.grocer-deals.com. You can also download our free IO or Android app, create your account, and find the deals. As simple as that.

What are the benefits having an account?

Many. To name a few, you can:

  • Help us serve you better with personalized features
  • Earn app & store rewards and redeem them
  • Create a shopping list and wish list
  • Receive alerts when your favourite store items are on sale
  • Reserve deals for a deferred pick up

How will you use my personal profile information?

Our users privacy is of utmost importance to us. No compromises on that. The information you share about yourself (a) is secure with us, (b) will not be shared with any third party without your consent, and (c) will only be used to know more about your needs and choices so that we innovate to get you the right info about deals at the right at time. And of course not all the fields of personal profile info are mandatory.

So, what personal info do I need to update to my account? And how will it help me?

  • Name & Address: This will help us send you gift vouchers/coupons/loyalty rewards.
  • Gender: This info helps to know you better and share info about specific offers that could be of interest to you
  • Date of Birth: Who doesn't a special offer on a birthday?
  • ZIP Code: This helps us send offers/deals from neighbourhood stores.

I forgot my password ?

No worries. Click on 'forgot password,' give your registered email id and you will receive a password reset link to your email account.

I want to buy an item on sale, but cannot go to the store now.

We understand. When you see 'Reserve' next to a deal, you have the option to block it and pick it up later. How is this possible? Well, we work with the stores to keep a certain quantity of items on sale for customer of Grocer Deals. Yes, we are constantly working to expand the list of stores and the list of items for inclusion in 'Reserve Items' option.

Why are some items not offering the reserve option?

This could be due to the fact that the store has not committed to reserve items for Grocer Deals customers because of limited stock. It could also be that the limit on number of items marked for 'Reserve Items' has been reached due to heavy rush.

Is there a possibility that the store adds more quantity for Reserve option?

It is possible. The stores have the option to watch the volumes and increase the quantity for 'Reserve Items' if they have the stock.

Great. How do I reserve a deal?

Quite simple. Click on 'Reserve' next to an item, if available. In the pop up screen, enter quantity, pick up date, Reserve for and save it to your list.

Can I reserve items on sale in bulk?

Obviously 'No.' Since we wish to have maximum number of Grocer Deals customers to enjoy the Reserve Item facility, the quantity of an item that can be reserved will be limited for each customer.

Can I reserve the item using my friend's account?

No the best of options. However, you can reserve an item with your friend's account and let the person know. He/she has the option of cancelling your reservation.

Where can I see my reserved items list?

Go to 'My List' option to see your reserved list.

I reserved an item. But I decided not to buy?

Well, when you hit 'Reserve' be sure that you are going to buy. This way you help all of the users of Grocer Deals, including you, use this facility effectively.
However, if you decide after reserving an item that you cannot buy it, please remove the item/s immediately from your reserved list. This way you will help release the items for other interested customers.

What kind of rewards can I get?

Two types - App rewards and Store rewards. App rewards are given by Grocer Deals based on how you use the app and how you help build/improve/promote the app. Store rewards are given by the stores based on your purchases and can be redeem at the store for future purchases.

How can I get app rewards?

We wanted to make your use of the Grocer Deals app fun and exciting. You stand a chance to receive app rewards when you:

  • Choose to like your local store
  • Refer the store and getting on board
  • Add store if you do not find your local store in the app
  • Update your profile

How do I redeem app rewards?

Grocer Deals will send you gift cards/cash check on every 5000 rewards ($50 value) you reach, which will be delivered to you.

How can I get store rewards?

Store rewards are given by the stores on your purchases. When you make a purchase and the store has cashback offer at that time, then you are eligible to get rewards on your purchase amount.
For ex: the store offers 4% cashback and your spent $100 on your shopping, then you will get 100 * 4 = 400 rewards to your account.
Please make sure to keep the receipt, go to 'Store Rewards' option, click 'New' and enter the transaction details. Once you add your receipt details it will be in process status and the rewards will be added to your account after successful verification done by the store.

Is there any option store rewards reflect on immediate?

Yes. If you have smartphone, enter receipt details while you are at store and there is a check box option confirm by vendor. Please ask the store billing person entering the passcode to confirm and the rewards will be added to your account immediately.

How do I redeem store rewards?

On your next purchase at the same store, alert the billing executive. They will help you redeem your rewards towards your purchase.

CanI share store rewards to my friend?

Yes. You can share your store rewards toyour friend.
For ex: You visited to your friendísplace over the weekend and you did grocery shopping there and got some rewards.If you are not sure visiting again near future, you can share that storespecific rewards to your friend and they can save some money.

Can I reach out to Grocer Deals if I do not receive the rewards that I should get?

Yes. Go to the 'Support' section on the app, choose the related topic and make a submission. We will be happy to resolve the issue.

What is My List and how does it work?

With 'My List/List' option you can accessa wish list, shopping list and reserve list.
Shopping List: Choose the products usingcart icon will create your shopping list. This option will help you to trackall of your selected products as one list and helps your shopping easy when yougo to store rather than searching the deals again from the entire store deals.

Can I share My List with others?

Yes. You can share all your lists(Shopping. Wish and Reserve list) with a friend or family member who can doyour shopping. You can select items from the list or select the entire andshare it through email or message options.

Can I remove items from My list?

Yes. You can remove items from 'My List.' Further, when you remove an item from your 'Reserved Items' it is automatically removed from the store's reserved list. So, double check before removing an item from My List.

Can I sort items in My List?

Yes. You can sort items by (a) Store, (b) Date, (c) category, and (d) Reserved Items

I want to buy an item on sale, but cannot go to the store now?

We understand. When you see 'Reserve' next to a deal, you have the option to block it and pick it up later. How is this possible? Well, we work with the stores to keep a certain quantity of items on sale for customer of Grocer Deals. Yes, we are constantly working to expand the list of stores and the list of items for inclusion in 'Reserve Items' option.

Why are some items not offering the reserve option?

This could be due to the fact that the store has not committed to reserve items for Grocer Deals customers because of limited stock. It could also be that the limit on number of items marked for 'Reserve Items' has been reached due to heavy rush.

Is there a possibility that the store adds more quantity for Reserve option?

It is possible. The stores have the option to watch the volumes and increase the quantity for 'Reserve Items' if they have the stock.

Great. How do I reserve a deal?

Quite simple. Click on 'Reserve' next to an item, if available. In the pop up screen, enter quantity, pick up date, Reserve for and save it to your list.

Can I reserve items on sale in bulk?

Obviously 'No.' Since we wish to have maximum number of Grocer Deals customers to enjoy the Reserve Item facility, the quantity of an item that can be reserved will be limited for each customer.

Can I reserve the item using my friend's account?

No the best of options. However, you can reserve an item with your friend's account and let the person know. He/she has the option of cancelling your reservation.

Where can I see my reserved items list?

Go to 'My List' option to see your reserved items list.

I reserved an item. But I decided not to buy?

Well, when you hit 'Reserve' be sure that you are going to buy. This way you help all of the users of Grocer Deals, including you, use this facility effectively.

However, if you decide after reserving an item that you cannot buy it, please remove the item/s immediately from your wish list (My List). This way you will help release the items for other interested customers.

What is Nutrition Chart?

We like you to not only save as you shop, but also stay healthy! For most of the items available on Grocer Deals, we provide the nutrition facts to help you make healthy choices.

How to contact if I do not find the answer in FAQs?

Not a problem. You can submit yourquestion/concern using support option or you can always send us an email at contact@grocer-deals.com and our team will be happy to assist you further.

Go with Grocer Deals.

Great savings from your local Indian or Asian grocery stores.